Frequently asked questions

Choose a product and any option, add it to your cart and follow the checkout steps. Check your details and the total before paying. You will then receive an order confirmation.

You can pay with iDEAL | Wero, credit card (Visa, Mastercard and American Express), and Bancontact. Available options are shown at checkout and may depend on your country and order.

We process orders within 1–2 business days. Shipping follows, with an expected delivery time of 5–10 business days. From the time you place your order, you should therefore generally allow 6–12 business days in total. Business days are Monday to Friday, excluding public holidays. Any different delivery arrangement shown before you buy applies to that item.

Go to Track your order to open our existing Track & Trace. Use your order number and the email address or phone number used for your order, or your tracking number.

Sometimes the shipping label has been created but the parcel has not yet been scanned. Check the link again later. Has the expected delivery time passed, or is the status still unclear? Please contact us.

Email support@yourfindz.com as soon as possible. We will check which changes are still possible. Your statutory right of withdrawal continues to apply, even if a logistics change can no longer be made.

YourFindz offers a 30-day withdrawal period for online purchases, starting on the day after receipt. You do not have to give a reason. Our return address is YourFindz / G.D.A Sales, Van Mecklenburglaan 19, 6006 GE Weert, The Netherlands. Read the steps, costs and exceptions in our return policy.

No later than 14 days after you notify us of withdrawal. We may wait until we receive the item or you provide proof of return, whichever happens first. Processing by your payment provider may take additional time.

Contact us with your order number and a description of the problem. Photos help us assess it. We will find an appropriate statutory remedy; your guarantee rights are separate from the withdrawal period.

Digital products are not delivered as parcels. Check the download instructions in your order or confirmation. If you cannot open or download the file, contact us with your order number.

No. At YourFindz, you can find products for home and living, kitchen and dining, tech and gadgets, personal care, sports and outdoors, travel, gifts and pets. Browse the categories and current range to discover what suits you.

For general questions, reach us at support@yourfindz.com or use the form on our contact page. For help with an order, delivery or payment, email support@yourfindz.com. For returns, email retour@yourfindz.com. Please include your order number.